FAQ

Because you are in good hands, We are the team behind many popular themes. So, if you’re looking to create a website that is easy to use, we’re probably the best choice.

Unlike other things, including our passion for all-things-pirates, our WordPress themes and plugins allow you to quickly go over the technical stuff and focus on building your online business.

Our products are relatively easy to customize, and the support team is always here to help you in case you have questions!

 

The good news is that you don’t need to be an expert to use Healthy Website products. Our themes and plugins are already easy to customize. If you need additional customization or coding changes, we are unable to assist you in re-writing code, as this is beyond our scope.

We do offer a collection of specific documentation and 200+ Custom Code articles with examples of how you can further customize your website.

If you need WordPress customization services, we recommend third-party vendors.

 

We offer a full refund for the first 14 days after purchase.

 

Yes, all our paid plans include support for questions related to your account, billing, or anything product associated. You can see our support policy.

For the plans that include Priority Support, the Healthy site Engineers will handle the tickets with higher priority, so you get a reply faster. Check how quickly we answer to the support inquiries.

 

You can use them on any number of websites owned by you or not. Keep in mind that you will only receive updates, support, and new features just for the sites with an active license.

 

With the annual subscription, you will receive security updates and replies to your support inquires until the end of the subscription period. After that, you will still access the product features and should continue to work, but you won’t get security updates and support.

Lifetime is a one-time payment, and as long as the product is maintained, you will get support and security updates.

 

Once you pay for a Healthy Website product, it is yours. Therefore it should still operate (access to the theme features and options) even if you cancel the automated subscription renewal. But, you won’t get the updates and support after the license expires.

 

If you haven’t found the answer to your question here, contact us.